Refund policy

Knot & Glow – Return & Refund Policy

Thank you for supporting Knot & Glow! As a small, handmade business, we take great pride in the quality and care that goes into each of our products. Please review our policy below before making a purchase.

Returns
At this time, we do not accept returns or exchanges. Each item is handmade, and all sales are final.

Damaged Items
If your order arrives damaged, we’re here to help. Please contact us within 24 hours of delivery with:

• Your order number

• A description of the issue

• Clear photos of the damaged item and packaging

Once reviewed, we will gladly offer a refund or replacement as appropriate.

Lost or Missing Packages
Once your order has been shipped, Knot & Glow is not responsible for packages lost or delayed in transit. If your package is marked as delivered or is missing, please contact USPS directly to file a claim or locate your shipment.

Contact Us
If you have any questions or concerns, please reach out to us at:
knotsglowco@gmail.com

We truly appreciate your support and understanding as a small business!